You should be dressed and ready to start your session at the scheduled time. We suggest that you arrive at the studio at least 15 minutes before your scheduled class to avoid late cancellation charges.
This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time. We are very strict about this rule.
REFUNDS & TRANSFERS:
1 Drop-In, Class packages and memberships are non-refundable and non-transferable. Upon purchasing make sure to record the expiration date and use all classes before that date.
Class Packages/Deals/Black Friday Special/Gift Cards/Giftd towards current accounts:
NON-REFUNDABLE AND NON-TRANSFERABLE. Upon purchasing make sure to know the expiration date and use all classes before that date, no extensions are granted regardless of circumstances.
Pole to Pole Fitness, LLC. IS NOT responsible for lifestyle changes that may prevent you from using memberships and deals that have expiration.
All SALES ARE FINAL.
Gift Certificates: Have a 1-year expiration, and are non-refundable and transferable after this time. Gift Certificates are not stored; we unfortunately will not issue a duplicate.
Memberships and packages can only be used at the original purchase location. Purchases CANNOT be used at both locations. Unlimited Members have access to
ALL Pole-to-Pole Fitness, LLC. Locations. Members must call the location and verify their unlimited membership in order to receive the day pass 2 days prior to the class and are subjected to late cancellation policy/fee.
PRIVATE LESSONS: We ask that you let us know at least 6 hours ahead of time if you need to cancel; otherwise you will lose your payment. There are no refunds for late cancellations.
GROUPON & OTHER DEALS: Only to be used by new customers and voucher holders must call to redeem. Cannot be added as a credit towards any other service, membership, or retail item.
Merchandise Returns & Exchanges:
Pole-to-Pole Fitness will gladly return or exchange any merchandise within 7 days of the original purchase date. Returns & Exchanges must be unused and in original packaging/tags and in excellent condition. Shorts are non-refundable once they leave the store. T-shirts have to be returned within 7 days purchase with receipt. Please note pleaser shoes do sustain wear and tear during use and Pole-to-Pole Fitness, LLC. Is not responsible for damages after the shoes are worn. After 7 Days Pole to Pole Fitness is not responsible for malfunction of electronic clothing or shoes.
If you late cancel, you will lose the class from your package/membership card.
There are no refunds on late cancellations. This cancellation policy does not apply to PRIVATE PARTIES. This is for regularly scheduled classes or private lessons only.
In case of a late cancellation, you will be notified by phone or email from one of our front desk staff, to let you know you have been added to class from the waitlist. Please make sure we have a valid phone number and email, so we can easily contact you. When signing up for the waitlist, please expect to come to take the class and be ready to come to the studio. If you are not sure you will be able to make it with short notice, please remove yourself from the waitlist to avoid being charged for the class in case you are added in. If you are added into class, you will be held to the same cancellation policy as any other class you sign up for.
REFUNDS & TRANSFERS
PICTURES & FILMING
Pole Parties – Private classes – Private Space Rental – Practice Pole Time – After Class if Time Permits- MAX 15 min.
FOOD & BEVERAGES
BEHAVIOR AT THE STUDIO
conversations outside the studio while in class. This goes to text messaging as well.
No street shoes on the studio floor.
We do not tolerate bullying or disrespecting of other students and their
personal space. Such behavior will result of removal from the studio and you will be banned from taking classes at Pole-to-Pole Fitness.
CODE OF CONDUCT AT THE STUDIO TERMS
Leave your phone/text conversations outside the studio while in class.
We do not tolerate bullying or disrespecting of students/instructors and their personal space and character. Such behavior will result in removal from the studio, and you will be informed not to come back to Pole-to-Pole Fitness, LLC.
Behaviors Not Tolerated at Pole-to-Pole Fitness, LLC:
- Deformation of the character of instructors and studio
- Class outburst
- Interfering with class instruction and authority
- Soliciting of personal and business services
- Encouraging sabotage of instructors and business operations
- Social Media Sabotage of Pole-to-Pole Fitness, LLC.
- Students have 15 minutes if time permits to videotape and take pictures, and ask instructor questions after class, no student should be in the studio rooms lingering or loitering, on the pole or not. We suggest paying for studio time/privates if you need more time.
Pole-to-Pole Fitness, LLC. Holds the right to refuse services if code of conduct is violated, in addition, you will not be refunded membership dues or packages if there is a breach of conduct terms.
Pole-to-Pole Fitness, LLC. Will not mediate any code of conduct terms broken, and will not warn those who are in violation of it.
When the code of conduct is broken you will be receiving in written dismissal of services and no return on purchases/membership fees.