Studio Policies & Code of Conduct

In order to provide a safe and productive environment here are our policies and procedures. For further clarification, please do not hesitate to reach out to us via email at, phone, or text at 844-972-7653



You should be dressed and ready to start your session at the scheduled time. We suggest that you arrive at the studio at least 15 minutes before your scheduled class to avoid late cancellation charges.

This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time. We are very strict about this rule.



1 Drop-In, Class packages and memberships are non-refundable and non-transferable. Upon purchasing make sure to record the expiration date and use all classes before that date.

Class Packages/Deals/Black Friday Special/Gift Cards/Giftd towards current accounts:

NON-REFUNDABLE AND NON-TRANSFERABLE. Upon purchasing make sure to know the expiration date and use all classes before that date, no extensions are granted regardless of circumstances.

Pole to Pole Fitness, LLC. IS NOT responsible for lifestyle changes that may prevent you from using memberships and deals that have expiration.


Gift Certificates: Have a 1-year expiration, and are non-refundable and transferable after this time. Gift Certificates are not stored; we unfortunately will not issue a duplicate.


Memberships and packages can only be used at the original purchase location. Purchases CANNOT be used at both locations. Unlimited Members have access to

ALL Pole-to-Pole Fitness, LLC. Locations. Members must call the location and verify their unlimited membership in order to receive the day pass 2 days prior to the class and are subjected to late cancellation policy/fee.

PRIVATE LESSONS: We ask that you let us know at least 6 hours ahead of time if you need to cancel; otherwise you will lose your payment. There are no refunds for late cancellations.

GROUPON & OTHER DEALS: Only to be used by new customers and voucher holders must call to redeem. Cannot be added as a credit towards any other service, membership, or retail item.

Merchandise Returns & Exchanges:

Pole-to-Pole Fitness will gladly return or exchange any merchandise within 7 days of the original purchase date. Returns & Exchanges must be unused and in original packaging/tags and in excellent condition. Shorts are non-refundable once they leave the store. T-shirts have to be returned within 7 days purchase with receipt. Please note pleaser shoes do sustain wear and tear during use and Pole-to-Pole Fitness, LLC. Is not responsible for damages after the shoes are worn. After 7 Days Pole to Pole Fitness is not responsible for malfunction of electronic clothing or shoes.


At Pole-to-Pole Fitness we have a 6-hour cancellation policy. As long as you cancel at least 6 hours before your scheduled class or waitlist, you will not lose that class. The class card will go back to your account and you will be able to use it for another class.

If you late cancel, you will lose the class from your package/membership card.


We ask that you let us know at least 24 hours ahead of time if you need to cancel a private class; otherwise, you will lose your payment.

There are no refunds on late cancellations. This cancellation policy does not apply to PRIVATE PARTIES. This is for regularly scheduled classes or private lessons only.


We love last-minute walk-ins, but if you know you are planning to attend class, please reserve your spot online. Any class with less than 3 participants within the 6 hours before the class is scheduled to begin will, unfortunately, have to be canceled.


Policy is found upon purchasing and signing the commitment on Zen Planner.


When classes are full, you can sign up to be on the waitlist. Frequently, people will sign out early from classes, making room for those on the waitlist. When a student signs out within the 6hour cancellation period, you will receive an automatic email, letting you know you have been bumped into class and are no longer on the waitlist. If you are added into class, you will be held to the same cancellation policy as any other class you sign up for.

In case of a late cancellation, you will be notified by phone or email from one of our front desk staff, to let you know you have been added to class from the waitlist. Please make sure we have a valid phone number and email, so we can easily contact you. When signing up for the waitlist, please expect to come to take the class and be ready to come to the studio. If you are not sure you will be able to make it with short notice, please remove yourself from the waitlist to avoid being charged for the class in case you are added in. If you are added into class, you will be held to the same cancellation policy as any other class you sign up for.


1 Class purchases, packages, memberships are non- refundable and nontransferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. We will not extend the expiration date.


Memberships and packages can only be used at the original purchase location. Purchases CANNOT be used at both locations. Unlimited Members have access to all Pole-to-Pole Fitness location. Members must call the location and verify their unlimited membership in order to receive the day pass 2 days prior to the class and are subject to the late cancellation policy.


Taking pictures and filming is not allowed in our classes during instruction. Please respect the privacy of others. If you want to take pictures or film yourself, you are welcome to do so during the following times:

Pole Parties – Private classes – Private Space Rental – Practice Pole Time – After Class if Time Permits- MAX 15 min.


If you are under the age of 18, we require parental consent. Your parent needs to come to the studio with you, so they can sign the release form with a copy of their ID. This is for insurance liability purposes. Feel free to sign up for class, but make sure you are accompanied by your parent when coming in for your first class.


No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving at our studio, you will not be allowed to participate in class and will not be refunded your money.


Please wear proper attire when visiting our studio. Proper attire is: Athletic wear such as opaque fitted shorts (loose material will not be allowed), sports bras and/or tank tops, or opaque leggings for aerial classes. No see-through material is allowed. No undergarments allowed to be used as work out attire. NO THONG/G-Strings


Food & Beverages with the exception of bottled water is not allowed in the dance studios. Please make sure to leave it with your personal belongings.


Please respect your instructors and fellow students and leave your phone

conversations outside the studio while in class. This goes to text messaging as well.

No street shoes on the studio floor.

We do not tolerate bullying or disrespecting of other students and their

personal space. Such behavior will result of removal from the studio and you will be banned from taking classes at Pole-to-Pole Fitness.


Please respect the studio policies, instructors and fellow students.

Leave your phone/text conversations outside the studio while in class.

We do not tolerate bullying or disrespecting of students/instructors and their personal space and character. Such behavior will result in removal from the studio, and you will be informed not to come back to Pole-to-Pole Fitness, LLC.

Behaviors Not Tolerated at Pole-to-Pole Fitness, LLC:

  • Deformation of the character of instructors and studio
  • Gossiping
  • Class outburst
  • Interfering with class instruction and authority
  • Soliciting of personal and business services
  • Fraternization/Cliques
  • Encouraging sabotage of instructors and business operations
  • Social Media Sabotage of Pole-to-Pole Fitness, LLC.
  • Students have 15 minutes if time permits to videotape and take pictures, and ask instructor questions after class, no student should be in the studio rooms lingering or loitering, on the pole or not. We suggest paying for studio time/privates if you need more time.

Pole-to-Pole Fitness, LLC. Holds the right to refuse services if code of conduct is violated, in addition, you will not be refunded membership dues or packages if there is a breach of conduct terms.

Pole-to-Pole Fitness, LLC. Will not mediate any code of conduct terms broken, and will not warn those who are in violation of it.

When the code of conduct is broken you will be receiving in written dismissal of services and no return on purchases/membership fees.

Terms and Conditions and Privacy Policy (Website & Toll Free Number)

**Terms and Conditions:**

1. **Introduction:**
a. Welcome to Pole to Pole Fitness, LLC.! These terms and conditions outline the rules and regulations for the use of Service.
b. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use if you do not accept all of the terms and conditions stated on this page.

2. **License to Use:**
a. Unless otherwise stated, Pole to Pole Fitness, LLC. and/or its licensors own the intellectual property rights for all material on
b. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

3. **User Conduct:**
a. You must not use in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
b. You must not use www.p2polefitness.comin any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

4. **Limitations of Liability:**
a. In no event shall Pole to Pole Fitness, LLC., nor any of its officers, directors, and employees, be liable to you for anything arising out of or in any way connected with your use of

5. **Governing Law:**
a. These terms and conditions will be governed by and construed in accordance with the laws of [Your Country], and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of New Jersey and New York City.

**Privacy Policy:**

1. **Information We Collect:**
a. We may collect personal information such as [list types of information, e.g., name, email, address] from you when you [register, place an order, subscribe to our newsletter, etc.].

2. **How We Use Your Information:**
a. We may use the information we collect for [describe purposes, e.g., processing orders, personalizing your experience, sending periodic emails].

3. **Disclosure of Information:**
a. We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice.

4. **Security:**
a. We implement a variety of security measures to maintain the safety of your personal information.

5. **Your Consent:**
a. By using our website, you consent to our privacy policy.

6. **Changes to Our Privacy Policy:**
a. If we decide to change our privacy policy, we will post those changes on this page.

***All the above includes the usage of our toll free number and texting feature.